Shipping Policy

AUSTRALIA

Standard Shipping — $5 (Free over $150)

  • 2-5 business days metro
  • 5-8 business days regional/remote
  • Tracking included

Express Shipping — $15

  • 1-3 business days metro
  • 2-4 business days regional
  • Tracking included

NEW ZEALAND

Standard Shipping — $15 (Free over $150)

  • 5-10 business days
  • Tracking included

Express Shipping — $35

  • 3-5 business days
  • Tracking included

REST OF WORLD

Standard Shipping — $25 (Free over $300)

  • 10-20 business days
  • Tracking included

Express Shipping — $45

  • 5-10 business days
  • Tracking included

PROCESSING TIME

Orders are packed and shipped within 1-3 business days. You'll receive a tracking email as soon as your order leaves our warehouse.

Orders placed before 12pm AEST on business days are usually shipped same day or next business day.

TRACKING

All orders include tracking. You'll receive an email with your tracking number once your order ships.

CUSTOMS & DUTIES

International orders may be subject to customs duties and taxes. These are determined by your country's customs office and are the responsibility of the customer. We mark all packages with accurate values — we don't under-declare.

SHIPPING PARTNERS

We ship with Sendle (Australia) and Australia Post (international). Both provide reliable tracking and carbon-neutral shipping options.

QUESTIONS?

Email us at admin@bertiescollective.com if you have any questions about shipping to your location.